Notifications
Keep your customers informed through multiple notification channels. Subscribers can choose how they want to receive updates.
Subscriber Types
Status Quo supports three types of subscribers:
Email Subscribers
Receive notifications via email. Subscribers can sign up through your public status page or be added manually.
SMS Subscribers
Receive text message notifications. Available on Pro plans and above. SMS credits are purchased separately at $0.07 per message.
Webhook Subscribers
Receive HTTP POST requests to a custom URL. Perfect for integrating with Slack, Microsoft Teams, or custom systems.
Managing Subscribers
Navigate to Subscribers to view and manage all subscribers. You can:
- Add subscribers manually - Enter email, phone, or webhook URL
- Filter by channel - View only email, SMS, or webhook subscribers
- Filter by status - See verified vs unverified subscribers
- Export subscribers - Download a list of all subscribers
- Remove subscribers - Delete individual subscribers
Component-Specific Subscriptions
Subscribers can choose to receive notifications for specific components only. This is useful when:
- Customers only use certain parts of your service
- Different teams are responsible for different components
- You want to reduce notification noise
When a subscriber is linked to specific components, they only receive notifications for incidents affecting those components.
Slack & Microsoft Teams
Integrate with Slack or Microsoft Teams using incoming webhooks:
- Create an incoming webhook in your Slack or Teams workspace
- Slack: Apps → Incoming Webhooks → Add to Slack
- Teams: Channel → Connectors → Incoming Webhook
- Copy the webhook URL provided by Slack/Teams
- Add as a webhook subscriber in Status Quo with the webhook URL
Notifications will be posted to your channel with formatted messages including incident details, status, and affected components.
RSS/Atom Feeds
Your public status page includes RSS and Atom feeds that anyone can subscribe to:
Feed URLs:
https://yourorg.status-quo.tech/feed.rsshttps://yourorg.status-quo.tech/feed.atom
Feeds include all incidents and maintenance events, updated in real-time.
When Notifications Are Sent
Subscribers receive notifications for the following events:
| Event | Description |
|---|---|
| Incident Created | A new incident is reported |
| Incident Updated | A new update is posted to an incident |
| Incident Resolved | An incident is marked as resolved |
| Maintenance Scheduled | New maintenance is scheduled |
| Maintenance Started | Scheduled maintenance begins |
| Maintenance Completed | Maintenance is finished |
Subscriber Limits
Each plan has a maximum number of subscribers:
| Plan | Subscriber Limit |
|---|---|
| Starter | 100 subscribers |
| Pro | 1,000 subscribers |
| Business | 5,000 subscribers |
| Enterprise | Unlimited |