Scheduled Maintenance
Plan maintenance windows in advance and keep your customers informed about upcoming service interruptions.
Scheduling Maintenance
Navigate to Incidents and click Schedule Maintenance. You'll need to provide:
- Title - What maintenance is being performed (e.g., "Database upgrade", "Server migration")
- Scheduled Start - When the maintenance window begins
- Scheduled End - When you expect maintenance to complete
- Impact Level - How the maintenance will affect users
- Maintenance Message - Details about what will happen during maintenance
- Affected Components - Which services will be impacted
Maintenance Impact Levels
Choose an impact level that accurately reflects how users will be affected:
Informational only - no user-facing impact expected (e.g., backend optimisations)
Some features may be slower or temporarily unavailable
Significant functionality will be unavailable during maintenance
Complete service unavailability expected
Automation Settings
Status Quo can automatically manage your maintenance windows:
Auto-Start
When enabled, the maintenance will automatically begin at the scheduled start time. Affected components will be set to "Maintenance" status and subscribers will be notified.
Auto-End
When enabled, the maintenance will automatically be marked as resolved at the scheduled end time. Affected components will return to "Operational" status.
💡 Tip
If maintenance runs longer than expected, you can manually extend it by editing the scheduled end time or disabling auto-end.
Maintenance Notifications
Subscribers are notified at key points during the maintenance lifecycle:
- When scheduled - Initial announcement that maintenance is planned
- When started - Maintenance has begun (automatic or manual)
- Updates - Any progress updates you post during maintenance
- When completed - Maintenance is finished and services are restored
How Maintenance Appears
Scheduled maintenance is displayed prominently on your public status page:
- Before start - Shown in an "Upcoming Maintenance" section with countdown
- During maintenance - Displayed as an active incident with "Maintenance" badge
- After completion - Moved to incident history
Affected components show a blue "Maintenance" status indicator during the maintenance window.
Best Practices
- Schedule in advance - Give customers at least 24-48 hours notice for planned maintenance
- Choose low-traffic times - Schedule maintenance during off-peak hours when possible
- Be specific - Clearly explain what will be unavailable and for how long
- Pad your estimates - Add buffer time to your scheduled end time
- Post updates - Keep customers informed of progress during longer maintenance windows